Privacy Policy
Your personal information remains private and confidential to Kindred Family Services.
Without your permission we do not rent, sell, or exchange the personal information of our supporters. Your personal information is stored in secure databases in New Zealand and offshore sites that are managed by Kindred Family Services
Collection of personal information
Kindred Family Services collects information about our supporters and website users, including:
Personal information that you provide voluntarily when registering and completing forms such as registering for events or making a donation
Website usage information through tracking your individual click behaviour.
Aggregated website traffic information collected by our web server or third party systems we subscribe to.
Use of personal information
Your personal information enables us to:
Process your donations accurately.
Communicate with you on matters relevant to your donations and from time-to-time provide you with information about Kindred Family Services that may be of interest to you.
Improve our website so we can give you a better online experience.
Provide you with any other services you have requested.
Use the information for any other purposes for which you give us permission.
Access to your personal information
Please feel free to contact us on info@kindredservices.org.nz or 09 420 7992 to talk to us about your personal information or the communication we send you. We are happy to provide you with any personal information that we hold about you, at any time. If it is wrong we will correct it.
Communication from Kindred Family Services
From time to time, Kindred Family Services will send you communications that we feel are appropriate to the nature of your relationship with us. We do not wish to send communications to you that you do not want to receive. Any electronic communication we send you via email, other than communications expressly meant for you individually, will always have an unsubscribe facility.
If at any stage you feel that you are receiving communications of any kind from us that you do not want, please call us on 09 420 7992 and let us know. Alternatively, you can email Kindred Family Services at info@kindredservices.org.nz.
Website Privacy and Security
Cookies
Cookies are small pieces of information that can be stored on your hard drive (persistent cookies) or computer memory (session cookies). Cookies help Kindred Family Services understand which parts of our website are most popular, where our visitors are going, and how long they spend there. We use cookies to learn how we can make our website more useful and interesting for you.
Kindred Family Services uses session cookies, which are removed from your computer once you leave our website. These are used to determine compatibility and remember that you have logged in for the duration of your session. We require you to accept session cookies in order for you to login or make donations on our website. When you log out or close your browser the session, these cookies are deleted.
Kindred Family Services also uses persistent cookies to personalise the user experience and for tracking traffic patterns to and from this website. For more information on the tracking we use, refer to the website tracking and measurement section below.
Website tracking and measurement
Kindred Family Services may use third party website trackers, such as Google or DoubleClick, to collect information on how you use our website. The services are used to aggregate website statistics anonymously, such as number of page views, the number of unique visitors, time spent on our site, and to determine advertising effectiveness. On occasion, random short surveys may also be used to collect further information about our users - participation in these surveys will be entirely voluntary.
Online Advertising
Kindred Family Services uses third party vendors, such as Google, to display advertising on websites across the internet. These third party vendors may also use cookies to anonymously track and target advertising based on your browsing behaviour.
Credit and debit card security
We work diligently to protect the security of your personal information, including credit and debit card information.
When you submit personal information including credit card details, a secure server is used. We protect your information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. You can check that the SSL is active by looking for the padlock symbol on many browsers.
It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished, especially if using a shared computer.